Online Returns Policy

Returns, Cancellations, and Exchanges Policy Of Lab Diamond Jewelry

At Luxurianjewels, We understand that online shopping can be a daunting experience, Especially when it comes to buying jewelry. We strive to provide our
Customers with a hassle-free shopping experience and our return, Cancellation and exchange policies are designed to ensure this.

Please Review Our Return Policy Before Submitting The Order.
We offer a 30-day return policy on all our lab diamond jewelry. If for any reason you are not satisfied with your purchase, you may return the item within 30 days of delivery. To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in the original packaging
To initiate a return, you can contact our customer support team via phone or email. Once your return is authorized, you will receive a Return Merchandise Authorization (RMA) number, which you must include in the package when you return the item.
Upon receipt of the returned item, we will inspect it and issue a refund in the original payment method. Please note that original shipping charges will not be refunded.

Order Cancellation Policy
If you want to cancel an order, you can do so before it is shipped. Once an order is shipped, it cannot be cancelled. If you wish to cancel an order, please contact our customer support team as soon as possible.

Order Exchange Policy
We offer a 30-day exchange policy on all our lab diamond jewelry. If you wish to exchange an item, you may do so within 30 days of delivery. To be eligible for an exchange, the item must be unused and in the same condition that you received it. It should also be in the original packaging.
To initiate an exchange, you can contact our customer support team via phone or email. Once your exchange is authorized, you will receive an Exchange Merchandise Authorization (EMA) number, which you must include in the package when you return the item.
Upon receipt of the item to be exchanged, we will inspect it and send you a new item. Please note that original shipping charges will not be refunded.

Conditions for Returns, Cancellations, and Exchanges
At Luxurianjewels, we pride ourselves on the quality of our products and services. We thoroughly check every item before sending it to our customers. However, in the rare event that an item is defective or damaged during shipping, we will gladly replace it.

To be eligible for a replacement, you must contact our customer support team within 48 hours of receiving the item. You must also provide photographic evidence of damage or defects.

Please note that we do not accept returns, cancellations or exchanges on customized or personalized items. If you have any questions about our return, cancellation and exchange policy, please do not hesitate to contact us.

Conclusion
We understand that shopping for lab diamond jewelry online can be stressful, which is why we strive to make the process as easy and stress-free as possible. Our return, cancellation and exchange policies are designed to give our customers peace of mind when shopping with us. We stand behind the quality of our products and services and are committed to ensuring your satisfaction.

Thank you for choosing Luxurian Jewels and we look forward to serving you.