Privacy Policy
This privacy policy ("Policy") describes how Luxurian Jewels ("Luxurian Jewels", "we", "our", or "us") collects, uses and discloses consumers' personal information, including information collected through our retail locations and our website https://www.luxurianjewels.com// (the "Website") (and all other websites, mobile sites, services, applications, platforms and tools where this Policy appears or is linked to) (collectively, the "Services").
To the maximum extent permitted by law, by providing personal information to us (by any means, whether in store, in correspondence, through our website, phone or other wise) you consent to our use of the personal information you provide in accordance with this Policy. If you do not agree with this Policy or our practices, please do not use our Services.
Notice at Collection
The following serves as our notice on the collection of personal information pursuant to applicable law (“Notice”). We collect personal information as described in this Notice and our Policy.
We may “sell” or “share” personal information, as those terms are defined under applicable law in the US (including the California Consumer Privacy Act), and as indicated for each relevant category of personal information below. If you would like to opt out of the sale or sharing of your personal information, including for targeted advertising, you may do so here. You may also choose to enable online, where available, a universal tool that automatically communicates your opt-out preferences, such as a Global Privacy Control (“GPC”). We will process the GPC signal as a request to opt out.
We keep personal information as long as it is reasonably necessary or relevant to the practices described in this Policy. We also keep personal information as otherwise required by law. In practice this will mean different types of information and details depending on our ongoing business or legal needs, for example in relation to tax, health and safety, so that we have an accurate record of your dealings with us in the event of a complaint or challenge, and potential or actual dispute, litigation or investigation.
We collect the following categories of personal information during the past 12 months:
- Identifiers (including account information): This includes your name, mailing address, email address, mobile or other telephone number, username and password if you register an account with us. We may collect information from partners who verify your identity using your mobile device for account log-in purposes. We may also collect content information you provide, including photos and comments, customer service inquiries and related history that you share with us. This data will be sold or shared as described in more detail in our Policy.
- Any personal information described in subdivision (e) of Cal. Civil Code section 1798.80, including:
- Demographic information. This includes information you provide about your personal interests, date of birth, anniversary date, demographics, experiences with our products, and shopping and contact preferences. This data will be sold or shared as described in more detail in our Policy.
- Financial account information. If you make a purchase from us, we collect payment-related information based on the payment method you choose. This data will not be sold or shared.
- Information you provide when applying for credit. This includes information you are required to provide when applying for credit, such as your name, mailing address, email address, phone number, date of birth, and other information needed to assess your creditworthiness and verify your identity, including employment-related information and sensitive personal information, such as your Social Security number. With the exception of employment-related information and sensitive personal information, this data will be sold or shared as described in more detail in our Policy.
- Information you provide about a third party. If you send a communication to another person from the Services, such as sending an invitation to refer a friend, the information you provide (e.g., name, email address) will be used to facilitate the communication. This includes any other information you provide about a third party, such as your partner’s birthday. This data will be sold or shared as described in more detail in our Policy.
- Information you provide through social media. You may also be given the option to link to your social media account through the Services. When you do so, we may automatically receive certain information about you based on your registration and privacy settings on those third party services. This may include name, username, demographic information, protected classifications under California or federal law, education information, professional or employment information, updated mailing address or contact information, location, interests, and publicly viewable data, such as social media and online activity. With the exception of protected classifications under California or federal law, education information, and professional or employment information, this data will be sold or shared as described in more detail in our Policy.
- Characteristics of protected classifications under California or federal law: This includes your age, gender, and marital status. This data will not be sold or shared.
- Commercial Information: This includes purchase, return, wish list, and transaction information, as well as media consumption, past purchases, shopping habits, loyalty program information, and lifestyle preferences. This data will be sold or shared in a manner described in more detail in our Policy.
- Internet or other electronic network activity information (including usage and technical information): This includes information about your use of the Services, including your Internet Protocol (“IP”), unique device identifier, device characteristics, system settings and preferences, search queries, referring URLs, and the time and date of your use. We also collect and store information about your preferences, how you interact with our Services, and how you interact with emails we send to you. We may combine some of the data elements we collect, such as your browser information, with other information we obtain about you. This data will be sold or shared as described in more detail in our Policy.
- Geolocation Data: This includes information about the location of the devices used to access the Services ("Location Data"). Location Data includes: (a) the location of the mobile device or tablet obtained from GPS or WiFi usage; (b) the IP address of the mobile device or tablet or Internet service used to access the Services; and (c) other information made available by the User or others that indicates the User's current or past location, such as geotag information in photos. This data will be sold or shared as described in more detail in our Policy.
- Audio, electronic, visual, thermal or similar information: This includes information obtained when you use our Service's virtual try-on features or digital photo booths and when you submit videos with our products to receive discounts from us. In addition, we may collect information about your interactions with our virtual jewelry consultants and, at select retail locations, information obtained from your mobile device that we de-identify and aggregate for “heat mapping” to help us understand how users interact with our stores. This data will not be sold or shared as described in more detail in our Policy.
- Occupational or employment information: This includes information you provide about your business interests, occupation, income, and company name. This data will not be sold or shared.
- Education information: This includes information you provide about your education. This data will not be sold or shared.
- Inferences drawn from the above: We collect profile inferences drawn from your information and web activity to create a personal profile so we can better identify goods and services that may be of interest to you. This data may be sold or shared as described in more detail in our Policy.
- Sensitive personal information: This includes information needed to assess your creditworthiness and verify your identity, such as your social security number. We need this information to process your application. In addition, we collect information related to your racial origin, religion, and sexual orientation. This data will not be sold or shared.
What are the purposes for which we collect and use your personal information?
We may use the personal information we collect for a variety of business and commercial purposes, including:
- Providing services to you
- Reviewing or improving the use and operation of our Services
- Improve or develop new services and product offerings, including warranty use
- Analyzing trends
- Managing and tracking users' activities on the Website
- Providing you with customized content, targeted offers and advertising on the Website and other third-party sites, and determining the effectiveness of promotional campaigns
- Allowing you to create an account on our Website
- Processing your order (for example, in relation to design customizations)
- Sending you products you purchased
- Sending you after-sales requests to review the product(s) you purchased
- Processing your instructions about signals you have selected
- Processing your "refer a friend" request
- Processing your request to share photos
- Sending you marketing communications (including adding you to a mailing list and sending you SMS), consistent with your consent
- Sending you information we think is relevant or of interest to you
- Processing your request to participate
- To process your request to be part of the Luxurian Jewels Affiliate Program
- To process your request to be part of the Luxurion Jewels Content Creator Program To process your answers to voluntary surveys
- To process and share your “Engagement Moment”
- To send a copy of your “Engagement Moment” (if requested by you)
- To publish your engagement story on our website or Luxurian Jewels channels (such as Facebook, Twitter, Instagram, etc.) on social networks (consistent with your consent)
- To process your review of our products/services
- To analyse your experience with Luxurian Jewels
- To analyse your experience with Luxurian Jewels after a purchase
- To share/publish your picture on our social media channels (with your consent)
- To respond to your questions and provide you with support
- To allow you to enter sweepstakes and/or promotions which to enable you to sign up (for example, to receive a discount code)
- To customize your experience and preferences
- To contact our service providers
- To execute an applicable agreement with you (for example, the Luxurian Jewels Terms of Use)
- To perform a photo shoot in a digital photo booth in our store and send you the photo by email and/or SMS
- To respond and/or respond to your request or question on our social media profiles (for example, Facebook, Instagram, Twitter, LinkedIn)
Additional purposes:
Please note that some of the Personal Information described above will be used to detect, prevent and prosecute fraud or other illegal activity, identify and correct errors, perform audits and network and information system security purposes, marketing, analytics and other purposes. Personal Information may also be used to comply with applicable laws, investigate investigations by relevant authorities, for law enforcement purposes and/or to exercise or defend against legal claims. In some cases, we may anonymize, aggregate or de-identify your Personal Information and use it for internal and external purposes, including, without limitation, to improve the Services and for research purposes and share it with our partners. "Anonymous Information" means information that does not enable the identification of an individual user, such as aggregated information about the use of our Services. We may use Anonymous Information and/or disclose it to third parties without restriction (for example, to improve our Services and enhance your experience with them).
We may also use the information you provide to us for other purposes as described at the time you provide the information or otherwise with your consent.
Information we collect and how we use it.
This section describes the types of personal information we may collect about you. Such information is generally collected either (i) directly from your voluntary engagement with the Website or Luxurian Jewels services; or (ii) automatically from you when you interact with the Website.
The following categories of personal information we may collect from you includes:
Contact and account information.
In order to set up an account we may collect your name, phone number, address, and email address.
Order information.
To complete an order from Luxurian Jewels, we may collect your credit card information, billing address, shipping address, or other payment information. If you need to apply for credit, we may collect further information such as your social security number and employment-related information to facilitate connecting you with a credit vendor. We may also collect your email address and phone number to provide you with order confirmation and updates with your consent.
Feedback information.
To receive and respond to your customer service requests or comments on your experience with Luxurian Jewels we may collect your name, phone number, address, email address, images, and any relevant history.
Personalization information.
We may collect information you provide regarding your purchasing interests, birth date, anniversary date, wedding date, demographics such as gender, occupation, income, and marital status to enhance your experience with us.
Device Information:
When you interact with our Website, we may automatically collect information about the computers, phones, and other devices you are using (e.g. IP address, WiFi information, device attributes, operating system version, etc.).
Website Usage:
So that we may understand and improve on the user experience and functionality of the Website, we may collect information about how you interact with the Website such as mouse movements, clicks, the date of your visit, the time spent on pages of the Website, or other actions.
Personal information that is automatically collected may be obtained through cookies and similar technologies. Cookies are small files that are stored on your computer or mobile device through a user ID or other preferences. We use cookies to personalize your experience when you use the Services (e.g. auto-populating your log-in credentials or settings). You are free to set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features through our Website or take full advantage of all our services.
Note that third-party sites that are linked to the Services may set cookies or other technologies to collect information about your use and interaction with their websites or content. We do not have access to, or control, over such third-party data collection.
What we do with your information.
We use and/or share your information to provide the Luxurian Jewels services, maintain your accounts, process and fulfill purchases and/or returns, provide customer service and support, policy updates, and chances for you to give us feedback. We also use your information to better understand and improve the customer experience when accessing or using the Website and Luxurian Jewels services.
We restrict access to your personal information to our employees, contractors and agents who have a legitimate need to use it, such as payment processors like PayPal. In order to provide you with PayPal payment methods, we may pass your personal information to PayPal as contact and order details at checkout so that PayPal can assess whether you are eligible for their payment methods and customize those payment methods for you. Personal data you transfer is processed in accordance with PayPal's own Privacy Notice. We may also share your information to comply with applicable law or respond to a valid legal process, or to enforce or investigate potential violations of our Terms of Use or other policies. In some cases, we may work with third-party service providers to provide support, improvement, and technical infrastructure to the Website.
Interest-based advertising.
Interest-based advertising, also known as online behavioral advertising, is the practice of collecting information about users' activities on sites over time and using such information to deliver targeted advertising based on such users' interests. This may be achieved through automated means, including the use of first and third-party cookies, web server logs, pixels and web beacons. We may use this information from our website and trusted third-parties such as Facebook, Google and Pinterest to tailor our advertising to your individual interests or to inform you about new products or services.
The information collected and used in this manner is generally anonymous and not personally identifiable (such as browsing history, demographic information, purchase history, media consumption, shopping habits, lifestyle preferences or other similar information).
Security and Retention.
We value your trust in providing us your personal information and strive to use commercially acceptable means to safeguard it. Please be aware that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
We will keep your personal information for as long as reasonably necessary to fulfill the purposes for which it was collected. In some circumstances we may retain your personal information longer if and when required (such as legal, tax, or accounting requirements).
We do not currently honor Do Not Track signals from Internet browsers; when a universal standard for processing them emerges, we will follow.
Links to other sites.
The Website may contain links to other sites for your convenience only. If you click on a third party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the applicable privacy policy of these third party websites. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party websites or services.
Children.
The Website and Luxurian Jewels services are not intended for anyone under the age of 13. We do not knowingly collect personal information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we will immediately delete such information from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at hello@luxurianjewels.com
Data privacy rights based on location.
Additional rights for residents of the European Union and the United Kingdom
If you are a resident of the European Union or the UK, you may be granted certain rights under the General Data Protection Regulation (GDPR) and as incorporated and amended in UK domestic law (UK GDPR) (including the right to access, rectification, erasure, restriction of processing, data portability and the right to object and complain). If applicable, if we transfer your personal data to countries that do not meet the GDPR or UK GDPR requirements, we will ensure that the recipient provides adequate protection by entering into standard contractual clauses approved by the European Commission. These rights include:
Right to access: You have the right to know whether your personal information is being processed by Luxurian Jewels, including what categories and specific pieces of personal information we hold.
Right to rectification: You have the right to verify the accuracy of your personal information and ask for it to be updated or corrected.
Right to deletion: In certain circumstances, you have the right to have us erase or otherwise remove your personal information from Luxurian Jewels
Right to transfer: You have the right to receive your data in a structured, commonly used and machine-readable format and, if technically feasible, to have it transmitted to another processor without hindrance. This right applies provided that the data is processed by automated means and the processing is based on your consent or on a contract which Luxurian Jewels is part of.
No discrimination: You have the right not to be discriminated against for exercising the rights described above.
Not to be subjected to automated decision-making, including profiling.
You can exercise your EU privacy rights by emailing hello@luxurianjewels.com.
We will handle verified requests to access, correct or delete your information within thirty (30) days, unless the request is unusually broad or complex, in which case we will inform you of the expected timeframe for handling your particular request.
You also have the right to lodge a complaint with the competent data protection authority in the EU or the UK.
Legal basis for processing
We process your personal information based on one of the following legal conditions:
Your consent (for example, placing cookies that process personal information or marketing)
Fulfilling our agreement with you (for example, shipping your order)
Complying with any legal obligations we have; and Our legitimate interests, provided they do not infringe your fundamental rights and freedoms (for example, for direct or behavioral marketing purposes, to expand our business activities, to create aggregated statistics about our customer data and our services, from which you can opt-out at any time).
Additional rights for California residents
If you are a California resident, you may be granted certain rights under the California Consumer Privacy Act (CCPA) and its amendments under the California Privacy Rights Act (CPRA), including:
Right of access:
You can request that we disclose the categories and specific pieces of information we collect about you up to 2 times each year.
Right to deletion:
You can request that we delete any personal information we have collected from or about you.
Right to correct inaccurate personal information:
You can request that we correct inaccurate information we hold about you.
Right to opt-out of sharing your personal information.
While Luxurian Jewels generally does not “sell” information as the term is traditionally understood, sharing data with certain advertising technology may be interpreted as a sale under California law.
If you do not want us to sell or share your personal information please fill out the request form here. We have fifteen (15) calendar days to implement a request to opt-out.
Alternatively, opt-out preference signals are sent from a platform, technology, or mechanism on behalf of the consumer to tell us that you want to opt-out of the sale or sharing of your personal information.
We are not required to process any opt-out preference signals, only those that meet the following requirements:
The signal must be in a format commonly used and recognized by businesses, for example, HTTP header fields; and The platform, technology, or mechanism sending the opt-out preference will make it clear to you that the use of the signal will have the effect of allowing you to opt-out of the sale and sharing of your personal information.
Right to Limit Disclosure of Sensitive Personal Information
If you would like to limit our disclosure of your personal information, please fill out the request form here.
In addition to the details described above, in accordance with the CCPA, we make the following disclosures:
We collect the following categories of personal information: identifiers/contact information, commercial information, Internet or other electronic network activity information, location, visual and audio information, and any inferences drawn from the foregoing.
We disclose the following categories of personal information for our business purposes: identifiers/contact information, financial information, Internet or other electronic network activity information, location, visual and audio information, and any inferences drawn from the foregoing.
You may exercise your California privacy rights by emailing hello@luxurianjewels.com. We will handle verified requests to access, correct, or delete your information within forty-five (45) days, unless the request is unusually broad or complex, in which case we will inform you of the time frame required to handle your particular request. We do not discriminate against any California resident who exercises any of his or her rights described in this Privacy Policy.
Contact us.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us by email at hello@luxurianjewels.com or by telephone at +91 90546 58870.
