Shipping & Returns Policy Of Lab Diamond Jewelry
Lab diamond jewelery is the most sought after jewelery in the market today. It is a popular choice among those looking to own high-quality, ethically sourced jewelry that is both beautiful and durable. However, when it comes to buying such jewelery online, there are some concerns that need to be addressed. One of the most important factors to consider is the shipping and return policy of the company you are purchasing from. We will discuss in detail the shipping and return policy of Lab Diamond Jewelery and how it can benefit you.
Shipping Policy-At Luxurian Jewels, we understand the importance of timely and safe delivery of your precious jewellery.
-That's why we have a well-defined shipping policy that ensures your jewelry is delivered to you as safely and efficiently as possible.
-Here are the details of our shipping policy
-We offer free standard shipping for all orders within the US.
-The estimated shipping time for standard shipping is 4-7business days. For expedited shipping, we charge a nominal fee, and the estimated shipping time is 3-5 business days.
-If you need your order to arrive sooner, we offer expedited shipping options for an additional fee.
-We offer 2-day shipping and next-day shipping options. Please note that orders must be placed before 12 pm EST for expedited shipping.:
-We use the services of the most reliable shipping carriers to ensure that your jewelry is delivered to you on time and safely.
-We work with reputable carriers such as FedEx, UPS and USPS.
-Once your order has shipped, we will send you a shipping confirmation email with a tracking number.
-You can use this tracking number to check the status of your shipment at any time.
-All our shipments are fully insured. This means that if your package is lost or damaged in transit, we will replace it at no extra cost to you.
𝐃𝐨𝐦𝐞𝐬𝐭𝐢𝐜 & International Shipping:We offer international shipping to select countries. Shipping fees and estimated delivery times may vary depending on your location.
Returns Policy:-At Luxurian Jewels, we want you to be completely satisfied with your purchase. -That's why we have a hassle-free return policy that makes it easy for you to return or exchange any jewelry you're not happy with.
-Here are the details of our return policy:
❖ Please Follow These Step When Recording The Opening Video:
1. After receiving the package from the delivery boy—open the package while making a video—as proof of the product’s condition at the time of delivery.
2. Show the sealed packet with a clear view of the label in the video, and ensure the packaging is not in a tampered condition.
3. Clearly show the product in the video while opening the packet.
4. Email the video, along with clear pictures of the defective product, to orders @luxurianjewels.
• Our quality control team will review the video and, if the customer's claim is proven to be true, a replacement will be provided.
• Restocking fee of 15% is Added.
Return Period: -We offer a 30-day return period from the date of delivery.-If you are not satisfied with your purchase within this period, you can return it for a full refund or exchange.
Return Process:
-To initiate a return, simply contact the luxurian jewels customer support team and provide your order number and reason for return.
-We will provide you with a return shipping label that you can use to ship the item back to us.
-Once we receive the returned item, our quality control team will check that it is in the same condition as when it was shipped.
-If everything is in order, we will initiate a refund to your original payment method within 7-9 business days.
-At Lab Diamond Jewelry, we also offer custom orders.
-Custom orders are final sales and are not eligible for returns or exchanges.
-If you have any questions or concerns about a custom order, please contact our customer service team at luxurianjewels@gmail.com
-If you wish to exchange your jewelry for a different size, color or style, simply contact the Luxurian Jewels customer support team and we will guide you through the exchange process.
Exceptions:-Please note that some items may not be eligible for returns or exchanges, such as custom-made jewelry, engraved items, or items that have been altered or damaged by the customer.
-We take pride in providing our customers with high quality, ethically lab diamond jewelry that is both beautiful and durable.
-We understand the importance of a clear and concise shipping and returns policy, and have implemented one designed to ensure that you have a hassle-free shopping experience with us.
-If you have any questions or concerns about our shipping and returns policy, please do not hesitate to contact us.
-We are always here to help you.